Elite/PBS Tents & Events

(4.5)

51 reviews

About This Wedding Arch Rental Service

Elite/PBS Tents & Events is a rental company on Long Island offering a wide selection of event items including tents, chairs, tables, linens, and heating equipment for weddings and events. Customers appreciate the online inventory browsing, professional staff, and coordination with venues, though experiences vary with some reporting reliable service and others noting issues with communication, delivery timing, and item condition. Pricing is generally viewed as competitive and affordable, with positive feedback on accommodations for last-minute changes.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews. The feedback primarily focuses on tents, chairs, linens, and general event rentals rather than arches.

⭐ Quality Rating

Unknown

📋 Delivery Time

Delivery and setup times vary; examples include same-morning adjustments on the wedding day, promised between 3-4 PM but delayed, and next-morning deliveries. No average time is consistently specified for wedding arches.

📝 Common Complaints

Poor communication and responsiveness (e.g., unanswered refund requests, miscommunications with venues); unreliable availability of items (e.g., chairs not provided as paid); damaged or low-quality furniture (e.g., scratched and flimsy chairs); delivery delays or no-shows without notice; and lack of follow-through on compensations or refunds.

📋 Rental Terms

Rentals require advance payment; orders can be placed via email or online inventory; refunds are provided for unavailable items but not always for inconveniences; last-minute additions or changes are possible but may depend on availability; tipping delivery staff is mentioned as common.

👥 Customer Service Rating

Mixed, leaning towards Good in positive reviews (responsive, professional, accommodating) but Poor in negative ones (terrible communication, unhelpful with issues, no compensation offered).

💰 Pricing Feedback

Generally positive; described as great prices, affordable, and offering good value for money compared to competitors. Some customers shopped around and chose this company for competitive pricing.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned. General feedback includes coordination with venues for setup and delivery, and ensuring items like heaters are quiet and effective for outdoor environments.

Location

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