Dalissa Events and Party Rentals - Premier Party Rentals in the DMV

(4.7)

256 reviews

About This Wedding Arch Rental Service

Dalissa Events and Party Rentals receives predominantly positive feedback for their rental services, including items like chairs, tables, and decor suitable for weddings and events. Customers highlight reliable on-time delivery, high-quality merchandise, and exceptional customer service from staff such as Tameka, Vanessa, and Tamika. However, there are isolated complaints about last-minute changes in item availability and challenges with the return process at their warehouse. While wedding-specific rentals like arches are not explicitly mentioned, the company is praised for accommodating wedding needs, such as rehearsal dinners and themed setups, with options for delivery, setup assistance, and smooth pickup/dropoff. Planners note the team's proactive problem-solving and attention to detail.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews; feedback focuses on general rentals like chairs, tables, marquee numbers, and chargers.

⭐ Quality Rating

Excellent

📋 Delivery Time

Deliveries are described as on-time and prompt, with one instance of contact on the morning of the event; setup coordination is proactive and arrives well before ceremonies when needed.

📝 Common Complaints

Last-minute changes to item availability (e.g., chairs unavailable on the wedding day despite advance booking), poor communication about issues, and confusing return processes at the warehouse with lack of on-site assistance.

📋 Rental Terms

No explicit policies or guarantees are detailed, but one review mentions a discount provided when alternative (larger) items were substituted; returns require signing a form and driving to a designated warehouse area.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Positive, with customers noting high value due to quality items and one instance of a discount for substitutions; no specific pricing complaints, implying good value for money.

📋 Setup Tips

Customers recommend paying for professional setup to ensure efficiency; the team proactively coordinates deliveries and anticipates needs, such as providing staging steps ahead of time.

Location

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