Curated Events Raleigh

(4.5)

140 reviews

About This Wedding Arch Rental Service

Curated Events specializes in event rentals including linens, tableware, dance floors, and tent panels, with a focus on weddings and parties in the Raleigh area. Customers frequently praise the company's showroom for in-person selections, professional and responsive staff, and a wide variety of high-quality items that enhance event aesthetics. Most experiences report smooth delivery and setup processes, though isolated incidents of delays or errors were noted but often resolved through apologies, credits, or escalation to leadership. Pricing is described as fair and budget-friendly with flexible options, and the company accommodates last-minute changes. Venues like The Upchurch and The Pavilion at Carriage Farm commonly recommend them.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews. Related items like tent panels and dance floors are highlighted for creating elevated, classy event setups, but arches themselves are not discussed.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery is typically on time and accurate, with setup often handled professionally on the wedding day or the day before. One review mentioned a delay from scheduled morning/midday to 6pm, requiring adjustments during rehearsal.

📝 Common Complaints

Unprofessional communication from individual associates, including delayed quotes, pricing errors, unexpected additional charges for delivery/labor, late setup or delivery of items (e.g., missing linens requiring venue pickup), post-event issues with missing items and initial lack of transparency, and inflexible policies for canceled events (e.g., inability to repurpose deposits).

📋 Rental Terms

Rentals include minimum order requirements during wedding season, potential additional delivery/labor fees based on venue access (e.g., if parking is restricted), and coordination with venues for setup. Cancellations may not allow refunds but could potentially repurpose deposits for future events (mixed experiences). The company offers credits or resolutions for errors and emphasizes accurate counts to avoid shortages.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Customers generally view pricing as fair, reasonable, and offering good value for money, with a variety of price points to fit budgets. Items like dance floors are described as 'worth every penny,' and the company helps stay on budget while fulfilling visions. Some noted unexpected add-ons, but overall feedback is positive on affordability and ease of payment.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned, as arches are not directly referenced. General feedback indicates that setup is smooth and professional when on schedule, with recommendations to coordinate exact quantities in advance with staff and venue managers to prevent shortages or delays. Escalate issues to leadership for quick resolutions if problems arise.

Location

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