CT Event Rental, LLC

(4.4)

13 reviews

About This Wedding Arch Rental Service

Customer reviews for this wedding arch rental business, which also offers broader event rentals, highlight a diverse inventory including furniture, decor, and accessories suitable for weddings. Positive feedback emphasizes responsive service, high-quality items in excellent condition, and convenient delivery/pickup processes. However, some experiences note significant issues with communication, unprofessional handling of returns, and contract adherence. No specific details on wedding arches are mentioned, but general rentals are described as elevating event aesthetics with styles like retro-boho-glam and mix-and-match wood elements. Delivery is typically prompt, though return logistics can vary.

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Additional Information

📋 Common Styles

Reviews mention styles such as retro-boho-glam receptions with peacock chairs, velvet furniture, candelabras, mix-and-match wood pieces, farm tables, and lounge setups, but no specific wedding arch designs are described.

⭐ Quality Rating

Excellent

📋 Delivery Time

Prompt and on-time delivery and setup are commonly noted, with arrivals occurring as scheduled on wedding days; pickup is described as easy and flexible, though return times can sometimes be adjusted for the company's convenience.

📝 Common Complaints

Poor communication (e.g., delayed responses to emails and calls), unprofessional behavior from the owner (e.g., bullying clients and patronizing attitudes), breaches of contract (e.g., unauthorized contact with venues and changing drop-off locations/times), and requests for clients to accommodate inconvenient return arrangements like delivering to a private residence.

📋 Rental Terms

Contracts specify single points of contact (no direct communication with venues), agreed-upon pickup and return locations/times, and standard rental periods (e.g., items rented for a weekend event to be returned the following day); however, some reviews report deviations such as last-minute changes to return schedules and locations.

👥 Customer Service Rating

Good

💰 Pricing Feedback

No specific pricing details or value-for-money feedback is mentioned in the reviews.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches or rentals are provided in the reviews; general praise focuses on the ease of the overall process without detailed instructions.

Location

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