Country Time Party Rentals

(3.8)
41 reviews

About This Wedding Arch Rental Service

Customer reviews for this wedding arch rental business, which appears to operate under Country Time Rentals, highlight a mix of experiences with party rental services including items for weddings and events. Practical details include competitive pricing with some post-pandemic increases, on-time deliveries for items like chairs and tables, and a range of supplies available. However, reviews note challenges with customer service, refund policies, and order minimums, particularly for smaller events. No specific details on wedding arches are mentioned, suggesting the business offers broader party rentals.

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Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned or recommended in the reviews.

⭐ Quality Rating

Unknown

📋 Delivery Time

No specific delivery or setup times for wedding arches are mentioned; general reviews note on-time delivery for other items like chairs and tables, but one instance of cancellation two weeks before an event.

📝 Common Complaints

Common complaints include rude and unhelpful customer service, refusal to accept small orders, issues with refunds (e.g., offering credits instead of full refunds during cancellations like COVID restrictions), threats related to negative reviews, extra fees for pickup or setup, and inadequate staffing or support for handling heavy equipment.

📋 Rental Terms

Reviews mention policies such as requiring full payment upfront (with only deposits refundable in some cases), offering credits for future events instead of refunds, additional fees for delivery, pickup, or setup (e.g., $250 extra for retrieval), implied minimum order sizes for acceptance, and advice to pay only deposits to minimize risk.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Pricing is described as great and competitive by some, with good value for last-minute rentals; however, others note post-pandemic price increases, hidden fees (e.g., for pickup or setup), and perceptions of being overcharged or 'robbed' compared to competitors who include delivery.

📋 Setup Tips

No setup, maintenance, or care tips for wedding arches are mentioned; one review notes the difficulty of handling a 500-pound inflatable alone, suggesting the need for multiple people or professional assistance for heavy items.

Location

Other Wedding Arch Rental Services in Gastonia