Classic Tent & Party Rental

(3.4)

36 reviews

About This Wedding Arch Rental Service

Customer reviews for Classic Tent & Party Rental, often used for weddings and events, highlight frequent issues with customer service, including rudeness, poor communication, and unreliable delivery/pickup times, typically occurring the day before events. Rentals include tents, tables, chairs, and dance floors, with mixed feedback on quality—positive for the items themselves but negative overall due to service hassles. Pricing is described as competitive initially but marred by hidden fees and refund policies. No specific wedding arch details are mentioned.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews; feedback primarily focuses on tents, tables, chairs, and dance floors rather than arches.

⭐ Quality Rating

Good

📋 Delivery Time

Deliveries and setups are typically last-minute, often the day before the event (e.g., 5 PM during rehearsal dinner) or on the event day, with frequent delays and lack of advance notice; pickups can take several days and occur at inconvenient times.

📝 Common Complaints

Poor customer service including rudeness and unprofessionalism from phone staff; unreliable communication and failure to return calls; late or unannounced deliveries and pickups; hidden fees and unexpected charges; strict no-refund policies; issues with order accuracy due to company mergers; disrespectful setup crews; misplaced deposits.

📋 Rental Terms

Full payment required upfront (e.g., $3,200 for a tent); no refunds even for venue changes; extra charges for late pickups or deliveries outside agreed times; items must be available for pickup on specified dates, or customers may need to store and return them themselves; deposits can be misplaced but are eventually located; services include delivery, setup, and pickup, but these are not always honored.

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Initially seen as the cheapest option compared to competitors, providing good value for the rental items themselves; however, frequently criticized for hidden fees (e.g., $100 extra charges), higher post-merger prices (e.g., $1,000 more), and lack of refunds, making it not worth the hassle or money overall.

📋 Setup Tips

One review mentions that setup crews may leave tent straps undone, leading to noise during events; customers advise preparing for unannounced arrivals and ensuring clear instructions for setup and pickup to avoid issues.

Location

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