Carolina's Luxury Events (CLUXE)

(4.6)
30 reviews

About This Wedding Arch Rental Service

CLUXE Rentals receives predominantly positive feedback for their high-quality decor, floral arrangements, and custom event setups, including elements like drapery, linens, and tabletop items suitable for weddings and celebrations. Customers highlight the professional and responsive service from staff such as Kylee, Jonathan, and Ericka, who often provide onsite installation for peace of mind. While most experiences are seamless with flawless execution, a few reports note delivery delays and minor item condition issues, such as late arrivals or pre-maintenance wear. Pricing is perceived as premium, with some finding it expensive compared to purchasing alternatives, but many emphasize excellent value for the luxury touch.

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Additional Information

📋 Common Styles

Reviews do not explicitly mention specific wedding arch styles, but commonly reference elegant floral designs, drapery for ceremonies, custom seating charts, and luxury decor elements like specialty linens and breathtaking florals that could complement arch setups.

⭐ Quality Rating

Excellent

📋 Delivery Time

Most deliveries are described as prompt and flawless, with onsite setup providing peace of mind; however, one instance reported a 30-minute delay after the ceremony start time, with no clear average time specified across reviews.

📝 Common Complaints

Delivery logistics issues, including incorrect or late items (e.g., a sweetheart table arriving 30 minutes post-ceremony); minor condition problems like cracks on rented items; and high pricing perceived as not offering good value compared to buying outright.

📋 Rental Terms

Limited details provided; one review mentions that only a pre-maintenance item was available as a substitute, with no explicit policies or guarantees on availability, refunds, or damage coverage noted.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Generally viewed as premium and expensive, particularly for chinaware and tablecloths where customers noted buying from elsewhere would cost less; however, many reviews imply strong value for the high-quality, luxury, and custom service provided.

📋 Setup Tips

Reviews suggest relying on the company's onsite installation team for flawless execution and peace of mind; one tip from a customer was to have a florist cover any minor damages like cracks to maintain appearance.

Location

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