Camelot Party Rentals

(4.5)
50 reviews

About This Wedding Arch Rental Service

Camelot Party Rentals offers a range of event rental items suitable for weddings, including tents, linens, and other party equipment. Customers frequently praise the company's helpful planning assistance, professional delivery and setup services (often completed the day before events with multiple team members), and takedown support. Equipment is described as clean and high-quality, with a good selection available. Pricing is often noted as competitive and the best in town. However, experiences vary, with some reports of communication delays, rude interactions with specific staff members, and strict no-refund policies. The company accommodates changes well in positive cases but has instances of last-minute order alterations without notice.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews; the feedback focuses more broadly on general party rental items like tents, linens, and bounce houses.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery and setup typically occur the day before the event, with takedown the day after; one review mentions a team of 6 members for setup, but no exact average time is specified.

📝 Common Complaints

Rude and unprofessional staff interactions (particularly with sales rep Deisi, including yelling, false accusations, and condescending attitudes); poor communication such as unreturned calls, lack of order confirmations, and last-minute changes to orders; strict no-refund policy even for honest mistakes; unauthorized charges and billing issues.

📋 Rental Terms

Strict no-refund policy mentioned, even for cancellations weeks in advance or honest mistakes; contracts are sent via email and may result in charges without phone confirmation; prepaid orders can be subject to last-minute changes by the company; accommodations for date errors are possible on a case-by-case basis.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Generally positive, described as the best prices in town with good value for money; customers appreciate the affordability and selection relative to competitors.

📋 Setup Tips

Delivery team is professional and accommodating, with examples of on-site replacements (e.g., swapping gray linens for white/ivory); full setup services like tents are provided; customers recommend following up verbal discussions with written emails to document agreements and avoid disputes.

Location

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