Brookfield Party Rental

(4.1)
50 reviews

About This Wedding Arch Rental Service

Brookfield Party Rental provides rentals for wedding and event items including tents, tables, chairs, and arches. Customers report punctual delivery and setup, often the day before events with pickup a day or two after. Service experiences vary, with praise for helpful staff like Debbie who offers advice and accommodates changes, but complaints about rude interactions, poor communication, and unexpected rental policies. Pricing is generally viewed as reasonable and competitive compared to other companies. While arch rentals are mentioned, specific details on their styles or quality are limited in reviews.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews. The only reference to an arch describes a generic pickup process without detailing style.

⭐ Quality Rating

Unknown

📋 Delivery Time

Deliveries are typically punctual and occur the day before the event, with setups handled efficiently by staff. Pickups happen 1-2 days after the event. Last-minute accommodations are possible, but no exact average time is specified.

📝 Common Complaints

Rude and aggressive customer service, poor communication (e.g., no responses to emails, hanging up on calls), delivering incorrect items (e.g., wrong tent color), forcing signatures on rental agreements under duress for pickups, and inconsistent policies like unexpected early delivery attempts or lack of pickup notifications.

📋 Rental Terms

Rentals require signing a detailed lease agreement, even for pickup drivers, making the signer legally responsible regardless of prior payment. Orders can be canceled if agreements aren't signed on-site. Staff handles diggers hotline calls for setups in some cases. No explicit guarantees mentioned, but accommodations for changes like guest counts or delivery times are noted.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Pricing is described as reasonable, competitive, and offering good value for money, often better than quotes from other companies. Some customers note it's affordable for quality items, though minor issues like incorrect deliveries detract from perceived value.

📋 Setup Tips

For tents, mark the setup area with stakes in advance to ensure accurate placement. Staff typically handles setup and breakdown efficiently without customer involvement. For bar top tables, delivery teams may set them up proactively if needed. No specific tips for arches or maintenance are mentioned.

Location

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