Brilliant Lounge Event Rentals

(4.9)

27 reviews

About This Wedding Arch Rental Service

Brilliant Lounge is an event rental company praised for its wide selection of items including chairs, thrones, tables, lounge furniture, draping, and backdrops, suitable for weddings and other events. Customers highlight responsive and professional service from staff like Nati and Gabby, with the ability to accommodate last-minute requests. Pricing is frequently described as affordable and competitive. However, one review notes issues with delivery and setup quality, such as items arriving unprepared. No specific details on wedding arches are mentioned, but draping and backdrops could complement arch setups.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews. Related items like draping, backdrops, and lounge furniture are highlighted for versatility in events.

⭐ Quality Rating

Good

📋 Delivery Time

Deliveries are typically responsive, with last-minute bookings possible (e.g., 2 days in advance) and same-day drop-offs within an hour in cases of scheduling errors. Setup times are not detailed, but one instance required additional customer staff time due to unprepared items.

📝 Common Complaints

Unprepared deliveries (e.g., chairs in plastic wrap and tags, requiring extra setup by customer staff); dance floor falling apart during the event; occasional unprofessional attitudes from some staff.

📋 Rental Terms

Flexible policies include no-appointment showroom visits for emergencies, last-minute availability, invoice confirmations, and on-site drop-offs. No specific guarantees mentioned, but one apology issued for delivery errors without further compensation.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Consistently positive, described as best prices, affordable, fair, and offering great value with a huge selection of colors and styles.

📋 Setup Tips

No specific tips for wedding arches. One review implies checking deliveries for preparedness, as items may arrive in manufacturing packaging requiring on-site unwrapping and tag removal.

Location

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