Brentwood Party Rentals

(4.1)
21 reviews

About This Wedding Arch Rental Service

This party rental business provides equipment such as tables, chairs, and machines for events including grad parties. Customers report generally clean and functional items, with delivery available for an additional $150 fee. Experiences vary, with some noting quick online ordering, professional staff, and affordability, while others highlight issues like item substitutions, refund disputes, and inconsistent communication. No specific details on wedding arches are mentioned in the reviews.

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Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned in the reviews.

⭐ Quality Rating

Unknown

📋 Delivery Time

No specific delivery or setup times are mentioned; delivery incurs an extra $150 fee.

📝 Common Complaints

Wrong items delivered (e.g., plastic tables instead of wooden), rude and unhelpful customer service, refund disputes due to changing terms or errors in invoicing, lack of directions or supplies for rented machines (e.g., cotton candy machine), and hidden fees for delivery after upfront payment.

📋 Rental Terms

Upfront payment required to book equipment online; additional $150 fee for delivery; 50% restocking fee for reduced orders; terms and conditions can be changed by the company at any time; no refunds mentioned for unused items without fees; website states no supplies provided for certain items like cotton candy machines.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Described as affordable by some, but criticized for hidden delivery fees ($150 extra after upfront payment), refund denials, and poor value due to restocking fees and changing terms.

📋 Setup Tips

No setup, maintenance, or care tips for wedding arches are mentioned. For other items like the cotton candy machine, customers advise checking for directions and supplies in advance, as none are provided; one review suggests Googling instructions if needed and cleaning the machine afterward.

Location

Other Wedding Arch Rental Services in Antioch