Brendle Rentals

(3.5)
53 reviews

About This Wedding Arch Rental Service

Customer reviews for this event rental business, which includes wedding-related items, highlight frequent issues with the cleanliness and condition of rented equipment such as chairs, tables, and tents, often requiring customers to clean items themselves. Delivery and setup can take longer than expected, with additional complaints about leaks in tents and missing accessories. Pricing is perceived as high relative to the quality, with some customers saving money by choosing competitors. Cancellation policies are strict, offering no refunds within two weeks of the event. Positive feedback includes efficient setup for tents and carnival games, but overall service is criticized for unprofessionalism and lack of accountability. No reviews specifically address wedding arches.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned or recommended in the reviews.

⭐ Quality Rating

Poor

📋 Delivery Time

Installation and setup times are reported as longer than stated, such as for tents taking extended periods; no specific times for wedding arches are mentioned.

📝 Common Complaints

Dirty and unclean equipment (e.g., chairs, tables, chafers covered in dirt, glitter, or rust); broken or worn-out items (e.g., chipped tables, busted tables, protruding nails); lack of accountability from staff; missing items or accessories (e.g., tent runners, adapters); leaks in tents; rude or unprofessional service; strict no-refund policies.

📋 Rental Terms

No refunds for cancellations within two weeks of the event, even if the original booking was within that timeframe; cleaning is expected but often not performed; delivery and pickup fees are additional.

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Customers report pricing as high or comparable to competitors but with inferior quality and condition, leading to poor value for money; some saved significant amounts (e.g., $300) by renting elsewhere after adding delivery fees.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; however, reviews note that customers often need to clean dirty equipment themselves (e.g., scrubbing chairs with magic erasers) before use, and tents may require additional anchoring solutions like water bottles.

Location

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