Blossom Events

(3.4)
33 reviews

About This Wedding Arch Rental Service

Customer reviews for this wedding arch rental business, primarily operating as Blossom Events, show a mix of experiences. Positive feedback highlights flower and greenery arches, pipe and draping setups, and occasional on-time delivery with good quality for decorations. However, many reviews emphasize significant issues with customer service, including rude interactions, communication delays, and disputes over fees and refunds. Practical details include options for arches with flowers and greenery, typically delivered and set up on the wedding day, though timing can vary and may require customer involvement in some cases. Rental costs vary, with some finding it affordable compared to competitors, but others report unexpected high totals and extra charges for setup or breakdown.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

Flower and greenery arches; pipe and draping setups.

⭐ Quality Rating

Good

📋 Delivery Time

Typically on the wedding day, with setup completed shortly before the event (e.g., ready by event start time after arriving around 2:40 PM for a 4:00 PM wedding); some instances of delays or customer involvement in setup.

📝 Common Complaints

Poor customer service including rude attitudes, communication failures (e.g., not returning calls), misleading information about business ownership and fees; disputes over refunds, extra charges for setup/breakdown even when customer-assisted; delivery access issues leading to security involvement; subpar condition of related items like stained cushions and damaged chairs.

📋 Rental Terms

Deposits are stated as refundable in contracts but refunds are often refused; setup and breakdown fees are charged, even if the customer handles breakdown (with disputes over stacking requirements); multiple websites used for different services without disclosure; flexibility shown in some cases like postponements due to COVID.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Mixed; some describe it as affordable and better value than competitors, while others note high totals (e.g., $10,200 quoted with no negotiation on errors), unexpected fees, and recommendations to pay extra for better companies.

📋 Setup Tips

Customers may need to assist with setup if access issues arise (e.g., moving items through venues or elevators); breakdown should follow specific stacking guidelines (e.g., 4-6 high) to avoid extra fees, and photos can serve as proof.

Location

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