Betty Bu Party Rentals

(4.4)

53 reviews

About This Wedding Arch Rental Service

Customer reviews for this party rental business, which includes wedding arch and decoration services, show a mixed experience. Many highlight reliability issues such as delivery delays, lack of communication, and last-minute changes to agreed schedules, particularly after payment. Positive feedback praises specific staff like Veronica for helpfulness and notes reasonable pricing and a good selection of trendy decorations. Setup quality varies, with some structural failures reported in windy conditions, and delivery typically occurs in the morning but can extend to midday or be unreliable. Advance booking and full payment are common, but no clear guarantees are mentioned.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

Limited specific mentions of wedding arch styles; one review references 'blue barn style foam doors' as a decoration option, and general praise for 'latest trends in decoration a la carte' suggests modern, customizable designs like balloons, marquee numbers, and tents are commonly used.

⭐ Quality Rating

Fair

📋 Delivery Time

Typically morning setups starting around 9 AM, but often delayed to noon or the day of the event without notice; same-day delivery changes are common.

📝 Common Complaints

Delivery delays and no-shows, poor communication and unresponsiveness after payment (no callbacks or responses), structural failures (e.g., foam breaking in wind), unprofessional changes to agreed dates/times, and non-decorative setup methods (e.g., large water-filled tanks for tents that damage decor).

📋 Rental Terms

Bookings are typically made in advance (e.g., one to two months); full payment is required upfront; no specific guarantees or refund policies mentioned, though changes to delivery dates can occur without notice.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Generally described as reasonable and offering good value for a wide selection of party supplies; one instance of an unexpected $260 charge for setup weights (softeners) was criticized as unfair.

📋 Setup Tips

Use more decorative and smaller weighting alternatives instead of large plastic water tanks for tents to avoid damaging surroundings; ensure structures are wind-resistant, as foam-based designs can break easily in gusts; professional on-site setup is provided but verify timing in advance.

Location

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