About This Wedding Arch Rental Service
Customer reviews for this rental business, which includes wedding arch services among other party rentals, show a mixed experience. Positive feedback highlights affordable pricing, helpful staff in some cases, on-time deliveries, and flexibility with pickup and drop-off times without extra fees. However, common issues include delivery of incorrect or substandard items (e.g., wrong table shapes, dirty glassware, wrinkled linens), rude customer service, lack of refunds or apologies, and occasional delays. No specific details on wedding arches were mentioned, but general rental quality and service vary, with recommendations for verifying orders upon receipt.
Additional Information
Common Styles
No specific wedding arch styles or designs are mentioned or recommended in the reviews.
Quality Rating
Fair
Delivery Time
Mixed; some reviews mention on-time delivery and speedy service for last-minute requests, while others report significant delays (e.g., 'tardaron mucho tiempo') or issues like late store openings.
Common Complaints
Delivery of incorrect items (e.g., rectangular tables instead of round, dirty glassware with tags still on), substandard condition of rentals (e.g., wrinkled or ill-fitting chair covers, flowers falling off), rude or unapologetic staff responses, no refunds or pickup options for errors, and lack of included items (e.g., tablecloths).
Rental Terms
Some flexibility noted, such as allowing early pickup and late drop-off without extra fees; however, full payment upfront is required, and refunds or exchanges for errors are not provided, leaving customers with unwanted items.
Customer Service Rating
Fair
Pricing Feedback
Generally positive; customers describe prices as affordable, great value, and reasonably priced, with no major complaints about cost.
Setup Tips
For related rentals like chair covers and linens, customers mention needing to steam or iron wrinkled items and check fit for chairs; no specific tips for wedding arches are provided in the reviews.