Arenlace Events - San Diego Wedding Planner & Coordinator

(4.6)
29 reviews

About This Wedding Arch Rental Service

Arenlace Events specializes in wedding coordination services, offering various packages such as partial planning, full-service planning, and day-of coordination. Customers frequently praise the team's organization, communication, attention to detail, and ability to handle vendor coordination and setup, making the planning process less stressful. Positive reviews highlight seamless experiences, creativity, and post-event support like name change information. However, some experiences report issues with execution, including setup delays, miscommunications with vendors, incomplete deliveries (e.g., flowers, decor), and perceived unprofessionalism during high-volume periods. Pricing is generally viewed as affordable relative to competitors, with contracts specifying service hours (e.g., 10 hours for day-of coordination). While most reviews are highly positive, a minority describe significant dissatisfaction leading to interventions by the couple on the wedding day.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews. References to decor are general, including ceremony areas, reception setups, floral arrangements, tents, seating charts, and petals, but nothing focused on arches.

⭐ Quality Rating

Fair

📋 Delivery Time

Setup times vary; one review mentions arrival at 2 PM for a 4 PM ceremony, with 2 hours deemed insufficient by the customer, leading to ongoing setup during the event start. Another notes scrambling to finish past setups. No average delivery time is specified, and post-event teardown is often rushed to meet venue deadlines (e.g., by 11 PM).

📝 Common Complaints

Unprofessionalism and rudeness from the coordinator; poor communication with vendors and clients (e.g., late timelines, missing updates); setup errors and delays (e.g., incomplete decor, last-minute changes, items falling or misplaced); missing or substituted items (e.g., flowers, candles, bouquets, cigar bar); handling multiple weddings simultaneously leading to divided attention; lack of apologies or accountability; rushed rehearsals and cleanup left to clients; misinformation to guests (e.g., cake flavors); disorganized packing post-event resulting in missing items.

📋 Rental Terms

Services offered in packages including partial planning, full-service planning, and day-of coordination (e.g., 10-hour contracts starting at specified times like 2 PM for setup). Verbal agreements on communication methods (e.g., texts preferred over emails). No tipping required for all vendors, with some disputes over refunds or extras. Guarantees not explicitly mentioned, but contracts cover vendor coordination, setup, teardown, and handling challenges like vendor changes. Post-event support like packing belongings or providing resources (e.g., name change info) is included in some experiences. Customers note flexibility for last-minute adjustments but emphasize the need for timely documentation.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Positive feedback describes pricing as affordable and reasonable compared to other wedding planners, with multiple packages to fit different needs (e.g., partial planning praised for value). High costs for specific elements like flowers ($8,000 quoted but undersdelivered) led to complaints of poor value, including substitutions without refunds (e.g., real candles swapped for LEDs). Some customers felt overcharged for incomplete services and extras, while others highlighted cost savings through vendor recommendations and efficient planning.

📋 Setup Tips

Ensure clear communication of updates (e.g., via texts as per agreements) to avoid lost details like table setups or vendor arrivals. Confirm setup timelines in advance, as 2 hours may be insufficient for complex decor—advocate for earlier starts if needed. Secure items properly (e.g., easels for seating charts) to prevent accidents. Coordinate flower and vendor arrival times directly if possible, and document approvals (e.g., invitations) to resolve disputes. For weather issues like rain, be prepared to suggest delays. Post-setup, check packed items immediately to catch disorganization, and specify exact placements for personal items like bouquets.

Location

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