Alpine Event Co.

(4)
48 reviews

About This Wedding Arch Rental Service

Alpine Event Co. provides wedding arch rentals, typically wooden cabana-style structures that require customer assembly and may involve self-pickup or optional setup services. Reviews indicate variable delivery and setup options, with some customers arranging pickups in the afternoon and others receiving on-site assistance. Practical considerations include potential need for additional hardware purchases, unclear return windows to avoid fees, and mixed reports on equipment readiness and condition upon rental.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

Wooden cabana-style arches that arrive in disassembled pieces, requiring customer assembly.

⭐ Quality Rating

Fair

📋 Delivery Time

Unknown

📝 Common Complaints

Missing hardware and assembly instructions leading to extra costs and effort; equipment in poor condition (dirty, scratched, wobbly); unresponsive communication and ignored inquiries; hidden fees and unclear billing; unready orders at pickup; lack of signage and guidance at the rental location.

📋 Rental Terms

Rentals often require self-pickup with no signage or assistance at the warehouse; $25 pickup fee and additional undisclosed fees possible (e.g., $75 on a $50 rental); hardware and instructions not provided, with customer responsibility for assembly and verification; returns within a 4-hour window or by 8 PM to avoid extra charges, but specific times not clearly communicated; staffing issues may delay order readiness.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Pricing viewed as overpriced with excessive and undisclosed fees (e.g., $75 fees on a $50 rental described as a 'joke'); value for money diminished by poor equipment quality, missing items, and service issues, though some find it acceptable when service is prompt.

📋 Setup Tips

Assemble arches and furniture yourself as no instructions or full hardware are provided; purchase bolts and other hardware from a local store if pieces do not fit; for tables, angle legs outward for better stability despite wobbliness; involve venue staff or family for transport, as arches may come in pieces fitting in standard vehicles rather than requiring trailers; count and verify all items at pickup to avoid issues.

Location

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