Alexander Party Rentals

(4.2)

119 reviews

About This Wedding Arch Rental Service

Alexander Party Rentals provides a range of party equipment including tables, chairs, tents, linens, and decor for events like dinners and fundraisers. Customers report generally on-time delivery and professional setup by the team, though experiences vary due to inconsistent customer service from front desk staff. Pricing is described as reasonable by some, with a robust catalog available. Potential customers should confirm details proactively and be aware of potential issues with deposits and refunds.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews.

⭐ Quality Rating

Unknown

📋 Delivery Time

Delivery and pickup are described as on-time and prompt, with teams arriving early for onsite setup; no average time specified.

📝 Common Complaints

Rude and unprofessional front desk staff (e.g., condescending attitude, accusations of theft, poor communication); issues with refunds and deposits (e.g., immediate charges instead of holds, refusal to refund 50% deposit for booking errors); rude drivers (e.g., nearly causing accidents and laughing about it); website functionality problems; misleading responses to customer disputes.

📋 Rental Terms

Rentals involve deposits (e.g., 50% non-refundable in some cases); extensions possible with quotes and additional payments (e.g., $626.58 for a one-month linen extension); immediate charges applied to holds; options for buyouts discussed but not detailed; returns expected promptly, with disputes over late returns due to store hours.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Reasonably priced with good value for a robust catalog according to positive reviews; some criticism of high costs compared to alternatives (e.g., linens rental at $600+ vs. $69.99 on Amazon) and issues with unexpected charges.

📋 Setup Tips

Team handles onsite setup professionally and can accommodate last-minute changes; ensure clear communication on placement and configurations in advance.

Location

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