AAA Rents

(2.4)
64 reviews

About This Wedding Arch Rental Service

Customer reviews for this wedding arch rental business, which also provides tents, tables, and chairs, predominantly highlight severe issues with customer service, including rudeness and unprofessionalism during phone interactions and reservations. Equipment condition is often described as dirty, scratched, or grimy, particularly for tables and chairs. Delivery involves a flexible 12-hour window that requires recipients to be available all day, with pick-up limited to a one-hour slot on Monday mornings. Rental policies include strict deposit non-refund rules, even in cases of event cancellations like those due to COVID-19. A few reviews praise the usefulness of tents for weddings and helpful staff on rare occasions, but overall feedback advises seeking alternatives. Pricing is noted as overpriced relative to the service quality.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews; feedback focuses on tents, tables, and chairs rather than arches.

⭐ Quality Rating

Unknown

📋 Delivery Time

A typical 12-hour window for delivery is mentioned, requiring availability all day; pick-up is restricted to a one-hour slot on Monday mornings, often described as chaotic.

📝 Common Complaints

Rude and unprofessional customer service (e.g., snippy phone interactions, hanging up, treating customers as a bother); dirty, soiled, scratched, rusted, or grimy equipment; scheduling and communication failures (e.g., no follow-up on reservations, forgotten callbacks, inaccurate availability); inflexible delivery and pick-up times disrupting events; refusal to refund deposits even for justified cancellations like COVID-related changes.

📋 Rental Terms

Strict one-hour return window on Monday mornings only; no refunds on deposits, even for event cancellations due to COVID-19 without a confirmed reschedule date; reservations may not be honored if not followed up, with claims of no record or sudden unavailability; self-pickup often required if delivery not available.

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Frequently described as overpriced, with poor value for money due to substandard equipment, unreliable service, and logistical hassles outweighing the cost.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; reviews complain about unpredictable delivery timing requiring full-day availability and suggest having alternative transportation (e.g., friends with a truck) for pick-up to avoid disruptions.

Location

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