AAA Party Rentals

(3.1)
19 reviews

About This Wedding Arch Rental Service

Customer reviews for the wedding arch rental business, operating as AAA Party Rentals, primarily discuss general party rental experiences rather than wedding arches specifically. Practical details include mixed feedback on customer service, with some employees praised for patience and helpfulness during planning, while others are described as rude or unprofessional. Delivery and setup services are noted for outdoor events like parties and graduations, but issues such as unwillingness to carry items up stairs, lack of organized pickup times, and unexpected charges for pre-existing damage are common. No details on wedding arch styles, quality, or setup times are mentioned.

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Additional Information

📋 Common Styles

None mentioned in the reviews; reviews focus on general items like tents, tables, chairs, and chafing dishes rather than wedding arches.

⭐ Quality Rating

Unknown

📋 Delivery Time

Not mentioned; general delivery issues are noted (e.g., items left at the bottom of stairs, no set pickup times), but no specific times for setup or delivery are provided.

📝 Common Complaints

Poor customer service (rude, unprofessional, or unhelpful staff); delivery problems (e.g., refusal to carry items up stairs, trespassing during pickup, lack of communication); unexpected charges for pre-damaged or broken items; difficulty contacting the business (unanswered calls, locked doors during business hours).

📋 Rental Terms

Customers may be charged for damages even if pre-existing (e.g., broken items reported after unboxing); delivery service may not include carrying items up stairs; no guaranteed pickup times or advance warnings; complaints about managers not following up on issues.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Limited feedback; no direct comments on pricing for wedding arches, but one review implies good value through repeat business for event setups without mentioning costs.

📋 Setup Tips

Confirm delivery terms in advance, as teams may not carry items up multiple flights of stairs; inspect items upon receipt before use to document any pre-existing damage; plan for flexible pickup times due to lack of organization.

Location

Other Wedding Arch Rental Services in Alexandria