A to Z Rental

(3.4)

62 reviews

About This Wedding Arch Rental Service

Customer reviews for this rental business, which provides items like tables, chairs, and equipment for events including weddings, indicate frequent issues with equipment cleanliness and condition, such as dirty chairs with bird poop or dust, and pre-existing damage on items like tow dollies. Delivery is described as convenient, but pricing often includes unexpected fees, and availability problems like double-booking have occurred. Service is mixed, with some praising friendly staff and quick resolutions, while others note rudeness or accusations of customer damage. No specific details on wedding arches are mentioned.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews.

⭐ Quality Rating

Poor

📋 Delivery Time

Unknown

📝 Common Complaints

Dirty and poorly maintained equipment (e.g., dusty glasses, dirty chairs with bird poop, water-spotted plates); pre-existing damage on rentals like tow dollies and U-Haul trailers; unexpected extra charges and misleading pricing estimates; double-booking and availability issues for wedding items like chairs; rude or accusatory customer service in some cases.

📋 Rental Terms

Policies include potential extra fees for after-hours returns (e.g., $59.90 rental charge not mentioned in estimates); double-booking leading to substitutions or cancellations with refunds provided; charges for alleged customer damage on pre-existing issues (e.g., $659.70 for tow dolly repairs); accidental charges on cards without confirmation.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Negative feedback dominates, with complaints about unexpected extra charges, misleading estimates (e.g., $80-90 estimate turning into $103 for half the mileage), overcharging for pre-existing damage, and total costs exceeding quotes; some appreciation for not overcharging in resolutions.

📋 Setup Tips

Customers frequently report needing to wash or clean rental items like chairs, glasses, and plates before use due to dirt, dust, bird poop, and poor storage conditions.

Location

Other Wedding Arch Rental Services in Kennewick