syracuse tents events
📍 923 W Genesee St, Syracuse, NY 13204, USA
Customer reviews for this event rental business, primarily focused on tents, tables, and chairs for weddings and parties, reveal significant variability in experiences. Common practical details include rentals for items like 20x40 or 40-foot tents, chiavari chairs, and sets of tables and chairs, often with delivery and setup services provided the day before or morning of events. Setup times frequently run late into the evening (e.g., 7-9:30 PM), and pickup can be delayed by days. Equipment is delivered in varying conditions, with mixed feedback on cleanliness and sturdiness. The business offers full-service setup and takedown, reservations months in advance, and pricing that some find affordable, but communication and reliability issues are recurrent themes relevant for potential customers planning outdoor events.
Common Styles
No specific wedding arch styles or designs are mentioned in the reviews. Discussions primarily focus on tents (e.g., 20x40 or 40-foot frame tents), tables (standard round or banquet styles), and chairs (white resin, black folding, or chiavari), with no references to arches.
Quality Rating
Poor
Delivery Time
Deliveries and setups are typically scheduled for the day before or morning of the event, but often occur late in the afternoon or evening, ranging from 5 PM to 9:30 PM, with frequent delays and incomplete arrivals on multiple trucks.
Common Complaints
Poor equipment condition (filthy, rusted, moldy, torn, or damaged tents, tables, and chairs); late or unreliable delivery and setup; inadequate communication and unresponsive customer service; delayed pickup after events; overcharging or refund issues; crooked or unstable installations; last-minute issues like freshly painted items causing messes.
Rental Terms
Reservations can be made months in advance with contracts and upfront payments; setup and takedown services are included; specific drop-off windows are requested but not always honored; no clear guarantees mentioned, but issues with order records, cancellations (e.g., no refunds for COVID-related postponements), and substitutions from affiliated companies (e.g., Able Smith Tents) are noted.
Customer Service Rating
Poor
Pricing Feedback
Mixed; some reviews praise affordability and 'awesome deals' for value in party supplies, while others report overcharging (e.g., $200 extra) and poor value due to substandard equipment and service hassles, suggesting it's not worth the cost for many.
Setup Tips
Customers often need to wipe down tables and chairs due to dirt, mud, or wetness before use; inspect equipment immediately upon delivery for damage like rust, holes, or instability; ensure clear communication for setup instructions in advance to avoid missing parts; be prepared for potential last-minute fixes, such as replacing broken items, and consider having backups for elderly guests due to chair failures.