Shiraz Party Rental
📍 3607 San Fernando Rd, Glendale, CA 91204, USA
Customer reviews for this rental business, which includes wedding arch services, are mixed. Positive feedback highlights accommodating last-minute orders, fair pricing, and a wide variety of items, while numerous complaints focus on unprofessional and rude customer interactions, especially from the owner, poor inventory condition, high quotes, inflexible payment policies, and difficulties with refunds or order changes. Practical details include the need to be specific with orders, prepay in advance (sometimes a week or more), and review items at pickup and drop-off. No specific mentions of wedding arch styles, quality, or setup times were found, but general rental experiences suggest caution for events requiring reliable equipment.
Common Styles
No specific wedding arch styles or designs are mentioned or recommended in the reviews; feedback focuses on general party rental items like chairs, tables, and heat lamps.
Quality Rating
Fair
Delivery Time
No specific delivery or setup times for wedding arches are mentioned; one review notes last-minute accommodations for an order serving 80 people, but details are unclear.
Common Complaints
Rude and unprofessional owner behavior, high pricing compared to competitors, poor inventory condition and false advertising, inflexible prepayment policies (e.g., requiring early payment with no understanding for changes like Covid), difficulties obtaining refunds after signing contracts, early closing times limiting service availability, and unreliable equipment functionality (e.g., heat lamps).
Rental Terms
Prepayment required well in advance (e.g., a week and a half early), with orders potentially canceled or shredded if not paid on time; signing a delivery contract limits refunds even for non-functional items; last-minute orders possible but not guaranteed; availability checks needed close to event dates.
Customer Service Rating
Fair
Pricing Feedback
Mixed; some customers praise fair prices and beating competitors' rates for last-minute orders, while others complain about high quotes, uncompetitive pricing, and dismissive responses when negotiating deals.
Setup Tips
General tips include being prepared and specific about quantities and styles when ordering; designate one person to handle all rental aspects; review items thoroughly at pickup and drop-off to avoid issues.