Abbey Tent & Party Rentals
📍 158 Commerce Dr, Fairfield, CT 06825, USA
Abbey Tent Rentals specializes in providing tents, tables, chairs, and decor for events including weddings and backyard gatherings. Reviews highlight reliable on-time delivery, professional setup and teardown by efficient crews, and high-quality, clean equipment in excellent condition. Customers appreciate accommodating service for last-minute changes and reasonable pricing, though some note challenges with site visits and cancellation policies during COVID-19. The company offers site assessments for planning and handles various event sizes, from small parties to 100-guest weddings.
Common Styles
No specific wedding arch styles or designs are mentioned in the reviews; the focus is primarily on tent rentals, including large frame tents (e.g., 70x40-ft for beach weddings) and multiple tents for backyard setups accommodating up to 100 guests with space for dining, bands, and dance floors.
Quality Rating
Excellent
Delivery Time
Delivery and setup are described as on-time and efficient, with same-day fulfillment and pickup available for items like chairs; teardown is prompt, often the day after the event, but no specific average times (e.g., hours) are quantified.
Common Complaints
Refusal to conduct home/site visits despite website claims, perceived rudeness from staff when declining requests, and lack of credits or refunds for deposits on canceled events due to COVID-19.
Rental Terms
Deposits are required for bookings, with no credits offered for cancellations due to external factors like COVID-19; flexible accommodations for last-minute changes and additions (e.g., sides, generators) are noted, along with reasonable rates and budget-friendly options; rentals include setup, delivery, and teardown services.
Customer Service Rating
Excellent
Pricing Feedback
Pricing is generally viewed as reasonable and good value for money, allowing customers to stay within budget even for last-minute needs; rates are competitive compared to other companies, with positive mentions of affordability for tents, tables, chairs, and decor.
Setup Tips
Crews are careful to avoid damaging nearby plantings during installation; potential hazards like uneven turf should be flagged for immediate fixes; setup is efficient and can be observed as a structured process, with recommendations for site visits to ensure proper sizing and placement.